Refund policy

Refund and Return Policy

Last updated: August 17, 2026

We want you to be satisfied with your NVIROMUNE purchase. Please review the following policy before requesting a return or refund.

Returns

We accept returns requested within 30 days of delivery. To qualify for a return:

  • The product must be unopened, unused, and in its original packaging.

  • The safety seal must remain intact.

  • Proof of purchase is required.

  • The product must have been purchased directly from NVIROMUNE.com.

For health and safety reasons, opened or used dietary supplements cannot be returned or refunded unless they arrived damaged, defective, or incorrect.

How to Request a Return

Before returning a product, contact us and provide:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

Please do not send a product back without receiving return instructions from our customer service team.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service. NVIROMUNE is not responsible for returned packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us within seven days of delivery . After reviewing your request, we may offer a replacement or refund at no additional cost.

Cancellations

Orders may be canceled only before they have been processed or shipped. Contact us as soon as possible.

Once an order has entered processing or has shipped, it cannot be canceled and must follow the return procedure above.

Nonreturnable Items

We cannot accept returns for:

  • Opened or used supplements

  • Products with broken or removed safety seals

  • Products purchased from another retailer or unauthorized seller

  • Gift cards

  • Clearance or final-sale products

  • Products returned more than 30 days after delivery

  • Products damaged through improper handling or storage

If you purchased Bone Viva or another NVIROMUNE product from a third-party retailer, please contact that retailer directly and follow its return policy.

Refused and Undeliverable Packages

Orders returned because of an incorrect or incomplete address, delivery refusal, or unsuccessful delivery may be refunded after the products are received and inspected. Original shipping costs and any return-to-sender fees may be deducted from the refund.

Contact Us

For return or refund questions, contact:

NVIROMUNE
Email: nviromune@gmail.com
Website: https://nviromune.com